Refund Policy

1. Refund Eligibility

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Refunds are only considered under the following conditions:

• Cancellation Before Commencement: A full or partial refund may be granted if the service is cancelled prior to the start of any work.

• Service No Longer Required: If you inform us in writing that the service is no longer needed before any engineering assessment, planning, or fieldwork begins, you may be eligible for a refund.

 

2. Non-Refundable Conditions

 

We do not issue refunds in the following cases:

• Work has already begun, including consultations, diagnostics, site visits, or any technical preparation.

• Cancellations due to lack of client communication or delays caused on the client side.

• Project scope has changed after work has started.

• Custom engineering services, deliverables, or analysis have been initiated or completed.

 

3. How to Request a Refund

 

To request a refund, please contact us at:

Email: gavin@p2msuk.com
Phone: +44 782 587 5721

Please include the following details:

• Your full name and contact information

• Invoice or project reference number

• Reason for your refund or cancellation request

We will review your request and respond within 3–5 business days.

 

4. Refund Processing

 

If a refund is approved:

• It will be issued to your original payment method.

• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.